The global proliferation of phenomena of the internet and mobile communication technologies has physically and irreversibly changed the way we work, play and communicate. Geographical gaps filled beyond our understanding or imagination in as little as twenty years. Today, we are almost indifferent by the fact that an e-mail message appears on the screen of the recipient - in another part of the world in a few seconds as if it was sent to the adjacent room. Similarly, it is difficult to remember how we lived without mobile phones.

The Moore law concerning the exponential speed at which technology improves has now become almost a cliche. Not only we we not surprised that technology continues to improve by becoming faster, better and more reliable and affordable, but we almost have to expect such improvements.

It is clear that the accessibility, affordability, speed and reliability of the technologies of the communication, coupled with the relentless expansion of support networks, will continue to add more flexibility to each of us enabling us to be in motion and lead our companyprofessions, and the life of our laptops, mobile computers and PDAs, where we are, at any time of day or night - our mobile office tools are unlikely to weigh to an aggregate of weight exceeding 3 kilos, which means that we can take their everywhere we go.

In addition, the internet has brought with it a higher degree of transparency-it represents the closest thing to a perfect market in that consumers have access to information, prices and comparison sites put at your fingertips. Internet sites are open 24 hours a day, 7 days a week, ready to provide any product or service that can be imagined. This translates more opportunities for online businesses and many more great convenience for their customers.

These developments do not, however, give fruit automatically. There is a process of empowerment enterprises must undergo to harness the power of available technology and maximize their use to make their operations more efficient - more done in less time, perhaps with the advantage of savings! Do not make this quantum jump effectively businesses fail to jump on the "technology staircase" and may be taken by the wayside to make way for more dynamic competitors, forward-looking, efficient.

In this context, modern companies are taking full advantage of benefits and the efficiencies presented by technological innovation. Business processes are analysed and disaggregated, interviewed, tested and demolished to identify which parts of the business process can be outsourced to specialised operators, thus offering better quality output for the company, and allowing the contractor to focus on core business activitiesleaving the non-essential services or support for third-party external to treat. Thus, for example, call centres are committed to provide customer and technical support services; software developers are contracted to improve and innovate existing systems; Regroupement des centres hosting servers so essential to the effort of sales and marketing of the company; companies of the Back-office administration to treat regular payment transactions, administration of the payroll, preparation, management, interim and annual accounts, and other specialized administrative services; and General and professional services providers are entrusted to manage issues legal, regulatory, tax planning, administrative and integrated to tend to the continuous compliance with formalities. Set - up similar, with participants from all corners of the world, is indeed the order of the day, throwing more large doors open for the provision of innovative and specialized services.

Malta has a central role to play in this new world order, with its workforce educated and flexible, continuous improvement of its technological infrastructure and the business environment attractive ly. It is not a coincidence that the remote gaming operators, call centres, investment funds, financial institutions and other providers of financial services and captive insurance companies have found Malta foot solid for their operations.

With this vision in mind, everything must be done by the public and the private sector and to encourage these industries through new investment, financial and in terms of resources human training, further complemented by the introduction of adequate legal bases, incentives attractive commercial implementation of technological and organizational infrastructure and additional. In this regard, the importance of the commitment of the public sector to make the administration of the process more efficient for companies considering Malta as a possible basis for some or all of their services support remote business cannot be underestimated.