Software- as-a-Service, commonly referred to as saas, is a software which is positioned on the internet and is also used to run behind a firewall in local network or a personal computer. It is also known as software demand are a providers of this service which allowed an application to customers with a subscription at the request of the client.

This application was used first for customer relationship management and sales, now it has acquired a potential position in the business tasks. Today, it is used in billing, service desk, billing management, human resource management etc. It is beneficial for different business groups, it reduces the server with different services hardware investment. It is also used for the marketing of the solution.

Software- as-a-Service provides facilities such as:

Content management system
Collaboration tools
Share calendars and contact lists
Different alerts such as e-mail alerts
Blogs
Tips for discussions
Content publishing
Bug tracking
Sales pipeline
Help desk
Physical assets
Firewall support
Web farm support
Access control for documents in a library
Network Load Balancing

There are many suppliers who provide this software- as-a-installation of Service, many people subscribe to this service to sellers. But vendors must also keep in mind certain things to ensure the confidence of their customers and to get good business.

The promise of these service providers, must remain. Because the customers not only subscribe to the service, but also promises made. You must protect sensitive data and must offer useful and significant improvements for the duration of the subscription that customers do. You must market your promises and not only the product. You can show them your plans for the future and reliability earn their trust.

Customers are investing in your business with your products and if they want a positive and healthy relationship. Thus, you can work on improving your relationships with your customers. Software- as-a-Service updated from time to time so that they are more reliable and more efficient. This service is provided by user on slices of base price.

This service also provides facilities for accessing the available on the market of software and activities managed from central locations rather than each client Web sites.

It is the new technology called software- as-a-Service.